Legal — Data Protection
Privacy Policy
At Kinwise, we take the privacy of the families and individuals we work with seriously. This policy explains what personal information we collect through our website and services, how we use it, and how it is kept safe.
Last updated: 13 April 2025
1. Introduction and Scope
This Privacy Policy applies to Kinwise ("we", "us", "our"), a family education and household organisation service based at 18 Persiaran Bukit Tunku, 50480 Kuala Lumpur, Malaysia. It covers personal data collected through the website at kinwisem.info, our enquiry and booking forms, and our direct communications with participants.
By using our website or submitting an enquiry, you acknowledge that your information will be handled in accordance with this policy. We are guided by Malaysian data protection principles, including those set out under the Personal Data Protection Act 2010 (PDPA).
For questions about this policy, please write to us at [email protected].
2. What We Collect and Why
We collect only the information necessary to respond to enquiries, facilitate workshop bookings, and deliver our educational programmes.
Information you provide directly
- Name and contact details — provided when you submit an enquiry form. Used to respond to your message and, if applicable, to confirm your place at a workshop or course.
- Phone number — optional, used only if you request a telephone response.
- Message content — any details you choose to share in your enquiry message. We handle this with care and do not share it with third parties.
Information collected automatically
- Technical data — browser type, device type, pages visited, and time of visit. Collected via analytics tools to help us understand how the site is used and to improve it.
- Cookies — small files stored on your device. See our Cookie Policy for detail.
Legal basis for processing
- — Responding to enquiries: consent and pre-contractual necessity
- — Booking and programme delivery: contractual necessity
- — Website analytics: legitimate interest in improving our service
- — Marketing communications (if opted in): consent
3. How Long We Keep Your Data
We keep personal data only for as long as it is needed for the purpose it was collected.
| Type of data | Retention period |
|---|---|
| Enquiry messages | 12 months from date of last contact |
| Booking and attendance records | 3 years for administrative purposes |
| Website analytics data | 26 months (aggregated, anonymised) |
| Cookie consent records | 12 months |
After these periods, data is securely deleted or anonymised. You may request earlier deletion at any time — see section 6.
4. Who We Share Data With
We do not sell, rent, or trade your personal data. We share it only in the following limited circumstances:
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Hosting and infrastructure providersOur website and form data are hosted on servers in data centres that meet industry-standard security requirements. These providers process data on our behalf under data processing agreements.
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Analytics servicesWe use analytics tools (such as Google Analytics) to understand how visitors use our site. These tools receive anonymised or pseudonymised data only. You may opt out via your cookie preferences.
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Legal or regulatory requirementWe may disclose data where required by Malaysian law or a binding order from a relevant authority.
5. How We Protect Your Data
We use a range of technical and organisational measures to keep your information safe.
Encryption in transit
All data transmitted between your browser and our website is encrypted using TLS (HTTPS).
Access controls
Access to personal data is restricted to Kinwise staff with a clear operational need, and is protected by authentication controls.
Regular review
We periodically review our data handling practices and security measures to ensure they remain appropriate.
Breach notification
In the event of a data breach that may affect your rights, we will notify affected individuals and the relevant authority in line with our obligations under Malaysian law.
6. Your Rights
Under the Personal Data Protection Act 2010 and applicable data protection principles, you have the following rights in relation to your personal data held by Kinwise:
- Right of access You may request a copy of the personal data we hold about you.
- Right to correction You may ask us to correct inaccurate or incomplete data.
- Right to withdraw consent Where processing is based on consent, you may withdraw it at any time. This does not affect the lawfulness of processing carried out before withdrawal.
- Right to object You may object to the processing of your data for direct marketing purposes at any time.
- Right to erasure In certain circumstances you may request that we delete your personal data.
- Right to lodge a complaint If you believe your data has been handled improperly, you may raise a concern with the Department of Personal Data Protection Malaysia (Jabatan Perlindungan Data Peribadi).
To exercise any of these rights, write to us at [email protected]. We will respond within 21 days. We may ask you to verify your identity before processing certain requests.
7. Cookies
Our website uses cookies to remember your preferences and to understand how the site is used. Essential cookies are necessary for the site to function; other cookies are optional and require your consent.
For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.
8. External Links
Our website may contain links to external resources or third-party websites. These sites operate under their own privacy policies, and we have no control over how they handle personal data. We are not responsible for their practices and encourage you to read their privacy notices before providing any personal information.
9. Children's Privacy
Our website and services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted information to us without appropriate parental consent, please contact us at [email protected] and we will arrange for its deletion promptly.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable law. When we do, we will revise the "Last Updated" date at the top of this page.
If we make a material change that affects how we use your personal data, we will take reasonable steps to inform you — for example, by email if we hold your contact details, or by a notice on this website.
11. Contact Us About This Policy
If you have any questions about how Kinwise handles your personal data, or wish to exercise any of your rights, please get in touch.
Phone
+60 3-6203 7458Postal address
Kinwise18 Persiaran Bukit Tunku
50480 Kuala Lumpur, Malaysia